1984–1988                    IBM Corporation                        Kansas City, MO

Systems Engineer

§     Worked with Hallmark Cards to implement a 9370 departmental mainframe system, including information management, productivity and development software packages.

§     Became Regional Support Rep for Cross Systems Product and the IBM Application System and a member of the Specialist Team.

§     Special Assignment – 1985 in Raleigh, NC – to provide input to IBM's Cross Systems Product developers for Version 3 and Version 4 requirements, as well as critique and beta test Version 3.

§     Special Assignment – 1986 in Atlanta, GA – to develop the INFO NOW! Demo system.  This was used to demonstrate DB2, CSP, GDDM/ICU (graphics), DB2 Extract utility (PC download/query) and their integration for Executive Briefings around the world.

§     In a joint effort with the Lee Company, developed and documented code which enabled pop-up windows in CSP.  This technique was eventually published around the world in IBM documents.

§     In a joint development effort between IBM and a city government, facilitated the design and development of an incident tracking system for the police force, which could be used by the city and jointly marketed to other cities.

§     Sales and technical / implementation support of CSP, DB2, GDDM, ICU, A/S, Advanced Function Printing.

§     Attended IBM Sales and Marketing “Boot Camp” – one year training program for new Marketing Representatives and Systems Engineers.

1978–1984                    IBM Corporation                            Burlington, VT

Lab Technician,

Programmer Specialist,

Associate Systems Analyst

§     Developed and implemented a system to perform regression testing on JCL and program changes prior to moving into production.  This was to safeguard against costly errors that could result in Millions of dollars of wasted product from the manufacturing line.

§     Designed / developed a user-friendly (front-end) interface to the Specials Design Methodology (SDM) system, using ISPF Dialog Management Services driven by CLISTS.  SDM was used by engineers around the world.  They were elated when we implemented my front-end to SDM because it freed them up to perform engineering tasks and not have to learn JCL, program execution, etc.

§     Initiated RACF protection and data security procedures for all engineering data and programs under my Area Manager (covering approximately 1,000 employees), to prepare for a corporate security audit.  I performed a number of “self-audits” and made recommendations and implemented changes and new procedures.  When the corporate security audit came to Burlington, VT (General Technology Division - 10,000 employees), my area was one of only two that passed the corporate audit.

§     Developed and lab-tested prototype microchip testing programs in raw hexadecimal program code.

§     Worked with an engineer to build test boards for logic and memory chips.