1997 – 1999                    Maxim / EDS / Sprint                            Overland Park, KS

Senior Technical Consultant

§     Consultant through Maxim Group to EDS assigned to Sprint. 

§     Leadership role in the setup and operations of a Tier II Production Support team.  Responsibilities included analyzing trouble situations reported to FMS Production Support to determine and recommend if the need is user training, FMS development project or simply a production support level program fix. 

§     Designed, documented and team-taught a Tier I - FMS Production Support class.

§     Technical lead on the TS029 project for Trunk Member Automation, a 12,000-hour project in FMS (Facilities Management System), coordinated development, systems testing and user acceptance testing with two other integrated systems RMS (Routing Management System) and CIS (Customer Information System), with development efforts of 6,000 and 3,000 hours.

§     Responsible for training, leading and mentoring less experienced staff members.  Contributed to EDS employee appraisal and development planning processes.

§     Have been assigned by EDS to improve quality and service when issues arose on several other projects. Successfully improved client satisfaction and perceptions of both technical and business issues related to major projects.

§     Successfully negotiated, designed, and carried out a solution to a severe communications problem between two of Sprint's major systems (FMS and RMS). Many other systems also used this interface and benefited from this change.